Communication methods

Communication is about much more than the words we say. The tone of our voice when we speak, the attention we give to what the other person is saying, the messages we give out by the way we move and position our bodies and the accuracy and clarity of what we write are also key elements of good communication.

We’re going to look at five important communication aspects:

  • listening and attending (including patient/family complaints)
  • non-verbal
  • verbal
  • questioning
  • written.

It’s important to remember that your communication abilities will develop as you gain experience as a health care assistant. You’ll be communicating with patients/clients on a daily basis and developing your skills as you do so, and you’ll also get the chance to observe more experienced colleagues’ practice
and learn from it.